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1. Embed this notice
   Erik Uden 🍑 (erikuden@mastodon.de)'s status on Sunday, 02-Feb-2025 03:46:40 JST Erik Uden 🍑

   This is a public service announcement to never ever use Oracle

   • Haelwenn /элвэн/ :triskell: and kaia like this.
   • Steve's Place, Fã do Vegeta :Ryyca: and Rich Felker repeated this.
   • Embed this notice
     BeAware :fediverse: (beaware@social.beaware.live)'s status on Sunday, 02-Feb-2025 03:48:35 JST BeAware :fediverse:

     in reply to

     • bmaxv

     @bmaxv @ErikUden there's this for mastodon.social: https://mastodon.social/privacy-policy

     And for mastodon.de: https://mastodon.de/privacy-policy

   • Embed this notice
     bmaxv (bmaxv@noc.social)'s status on Sunday, 02-Feb-2025 03:48:36 JST bmaxv

     in reply to

     @ErikUden sure, but that's in the terms of almost all online products.

     If you don't agree to them, you can probably not post online.

     And by the way, where *are* e.g. mastodon.social's TOS? Not the moderation rules, the actual TOS?

     Because mastodon.social/terms gives me a 404...

     Hmmm where are those for mastodon.de Mr. Vertretungsberechtigter? 😜

   • Embed this notice
     Tobias Hellgren (thanius@mastodon.chuggybumba.com)'s status on Sunday, 02-Feb-2025 03:55:05 JST Tobias Hellgren

     in reply to

     @ErikUden What the hell? Not even an explanation? I mean, I've worked with Oracle for a couple of clients before and know that they are utterly incompetent as a company but this is the worst treatment I've ever heard of. I'm so sorry!

   • Embed this notice
     Erik Uden 🍑 (erikuden@mastodon.de)'s status on Sunday, 02-Feb-2025 03:55:06 JST Erik Uden 🍑

     in reply to

     I also love how I ask “Is there anything I can do to avoid this happening in the future?” and they respond with “Oh, don't worry. You don't have a future at Oracle. This will not happen to you again, as we don't allow for you to make another account.”

     Haelwenn /элвэн/ :triskell: likes this.
     Fã do Vegeta :Ryyca: and Rich Felker repeated this.
   • Embed this notice
     Erik Uden 🍑 (erikuden@mastodon.de)'s status on Sunday, 02-Feb-2025 03:55:07 JST Erik Uden 🍑

     in reply to

     After realizing that my servers were offline since the 25th of January 2025, I've been in contact with Oracle support in a multitude of ways trying to figure out why this happened and how we can recover both the account and data.

     I wasn't told that my account was disabled. I didn't receive an E-Mail or anything. When logging in, I was simply told that my username or password was incorrect. After (successfully) resetting my password twice, I realized it wasn't about the password. Oracle had just deleted my account without any notice.

     Both through calls and text, always with the same service request (SR) number, I contacted support. Initially, support told me that my account was flagged “Inactive” and hence disabled. They also verified that they saw me login almost daily and that I never missed a payment or anything. Even if an account was inactive, that's never a reason to disable it, especially without any warning E-Mail or an E-Mail letting me know that my account was disabled in the first place.

     This chat was the result of all of that, where the highest team I've yet been elevated to told me that there's nothing they can do about it, there's no reason they can tell me for why this happened, and there's no one else I could ask.

     Steve's Place, Fã do Vegeta :Ryyca: and Rich Felker repeated this.
   • Embed this notice
     Erik Uden 🍑 (erikuden@mastodon.de)'s status on Sunday, 02-Feb-2025 04:11:56 JST Erik Uden 🍑

     in reply to

     Interestingly, two days before Oracle deleted my account and all servers associated with it, I publicly criticized Oracle's CEO in a viral post for promising dystopian AI surveillance technology to his investors.

     https://mastodon.de/@ErikUden/113879369270806353

     What a weird coincidence.

     Haelwenn /элвэн/ :triskell: likes this.
     mark and Fã do Vegeta :Ryyca: repeated this.
   • Embed this notice
     Erik Uden 🍑 (erikuden@mastodon.de)'s status on Sunday, 02-Feb-2025 04:11:57 JST Erik Uden 🍑

     in reply to

     Don't worry: I have backups of all of this. It's just kafkaesque what is happening here.

     Haelwenn /элвэн/ :triskell: likes this.
     Steve's Place, Augusto Campos and Børge and 4 others repeated this.
   • Embed this notice
     Erik Uden 🍑 (erikuden@mastodon.de)'s status on Sunday, 02-Feb-2025 04:11:58 JST Erik Uden 🍑

     in reply to

     The tech person at Oracle at least lets me know that they'd feel similarly betrayed and dislike this handling of user data too 🥲✊

     Haelwenn /элвэн/ :triskell: likes this.
   • Embed this notice
     Tobias Hellgren (thanius@mastodon.chuggybumba.com)'s status on Sunday, 02-Feb-2025 04:51:29 JST Tobias Hellgren

     in reply to

     • indyradio

     @indyradio Hyperbole of course but not far from.

     @ErikUden

   • Embed this notice
     indyradio (indyradio@kafeneio.social)'s status on Sunday, 02-Feb-2025 04:51:30 JST indyradio

     in reply to

     • Tobias Hellgren

     @thanius @ErikUden
     I don't think they're incompetent.

   • Embed this notice
     funbaker #AssangeIsNotGuilty (funbaker@chaos.social)'s status on Sunday, 02-Feb-2025 04:53:18 JST funbaker #AssangeIsNotGuilty

     in reply to

     @ErikUden

     Hey Oracle, I will never use your shitty products, your CEO sucks, and I will DO everything in my power that your products are not used anywhere else.

   • Embed this notice
     Annika Backstrom (annika@xoxo.zone)'s status on Sunday, 02-Feb-2025 05:01:02 JST Annika Backstrom

     in reply to

     @ErikUden what does one do with an Oracle account

   • Embed this notice
     DoktorZjivago (doktorzjivago@mastodonsweden.se)'s status on Sunday, 02-Feb-2025 05:26:44 JST DoktorZjivago

     in reply to

     @ErikUden Yes. There is an old saying:

   • Embed this notice
     Erik Uden 🍑 (erikuden@mastodon.de)'s status on Sunday, 02-Feb-2025 10:29:25 JST Erik Uden 🍑

     in reply to

     Moving these servers, despite having no long term impact like data loss, will have some financial impact. Don't feel forced to, your vocal support about this issue was more than enough to turn my evening from a bad to a wonderful one, however if you have the financial resources I'd be happy about a little support:

     https://mastodon.de/@ErikUden/113931409953809719

     Where will this money go to ;)? :Hetzner:

   • Embed this notice
     Rich Felker (dalias@hachyderm.io)'s status on Sunday, 02-Feb-2025 10:45:26 JST Rich Felker

     in reply to

     • Ivor Hewitt

     @ErikUden @ivor I'd give it the opposite odds. Oracle has always been a far right entity, and now they're going even fuhrer that direction trying to get TikTok.

   • Embed this notice
     Erik Uden 🍑 (erikuden@mastodon.de)'s status on Sunday, 02-Feb-2025 10:45:27 JST Erik Uden 🍑

     in reply to

     • Ivor Hewitt

     @ivor just to be clear, what I'm saying is a baseless accusation. I'm 99.99% sure that they didn't deliberately do this to mess with me. Although it'd be funny if they did. Even worse: maybe Oracle treats everyone like this, criticics and supporters alike.

   • Embed this notice
     Ivor Hewitt (ivor@social.ivor.org)'s status on Sunday, 02-Feb-2025 10:45:29 JST Ivor Hewitt

     in reply to

     @ErikUden it's amazing just how fragile, bitter, vindictive and thin skinned these right wing free speech absolutist capitalists are.

   • Embed this notice
     7666 (7666@comp.lain.la)'s status on Sunday, 02-Feb-2025 16:43:45 JST 7666

     in reply to
     @ErikUden people say the hosting market is oversaturated, but the hosting market that *doesn't* do shady or bad shit like this most definitely has room for improvement
     ✙ dcc :pedomustdie: :phear_slackware: and prettygood like this.
   • Embed this notice
     tyil (tyil@fedi.tyil.nl)'s status on Sunday, 02-Feb-2025 17:27:38 JST tyil

     in reply to

     @ErikUden@mastodon.de never ever use OracleI thought we all knew this for a long while already

     翠星石 likes this.
   • Embed this notice
     Erik Uden 🍑 (erikuden@mastodon.de)'s status on Monday, 03-Feb-2025 08:25:18 JST Erik Uden 🍑

     in reply to

     I wish my main and inspiring takeaway here would be that we can fight them and win.

     However, I was in no control here. The fact this resonated with a lot of people causing an internet wide uproar was nice, but Oracle's legal time could've decided to not care.

     Are they taking the wind out of our sails by reinstating my account? Is this their way of admitting and undoing an honest mistake? Would this have happened if I never complained publicly about it, or was my private GDPR request what did the magic here?

     I cannot tell you. All I can say is that your account and all your data still exists on Oracle's servers even over a week after your account has been “irreversibly” wiped. Keep that in mind the next time support tells you there's nothing they can do.

     Haelwenn /элвэн/ :triskell: likes this.
     Steve's Place and GreenSkyOverMe (Monika) repeated this.
   • Embed this notice
     Erik Uden 🍑 (erikuden@mastodon.de)'s status on Monday, 03-Feb-2025 08:25:19 JST Erik Uden 🍑

     in reply to

     How are there Cost and Usage Reports for a time period where my account didn't exist?

     BeAware :fediverse:, Steve's Place and Rich Felker repeated this.
   • Embed this notice
     Erik Uden 🍑 (erikuden@mastodon.de)'s status on Monday, 03-Feb-2025 08:25:20 JST Erik Uden 🍑

     in reply to

     This morning, on February 2nd 2025 at 06:58 (GMT+1) I've received an E-Mail by Oracle stating “Your Oracle Cloud account has been reactivated.”

     I couldn't believe my eyes and didn't really understand how to respond. At the point in time where I received this E-mail, my post regarding Oracle's mistreatment has already gathered thousands of shares and was also discussed heavily on Hacker News among other platforms.

     My many pleas and requests from the past week didn't do anything. My GDPR request didn't do anything so far. But within a few hours of public complaints and so many people telling me to take this to court... I guess this was simply the easiest way.

     I still don't fully understand the E-Mail I've gotten. It talks about an order about universal credits that occurred at 5:20 AM, where I've been cold asleep. When I login to Oracle Cloud, no such credits exist. Additionally, they don't show up when I look into the “Cost and Usage Reports” under my account management. Even more interesting are the dozens of files showing an account and server activity, with the calculated cost of it all, for a time period where my account was supposedly irreversibly deleted.

     I'll share more interesting findings soon. I am honestly just shocked about this development. I would've expected many things except for a 180.

   • Embed this notice
     Erik Uden 🍑 (erikuden@mastodon.de)'s status on Monday, 03-Feb-2025 08:57:49 JST Erik Uden 🍑

     in reply to
     One week of support calls:

     “We cannot provide more details or reactivate your account.”

     “There is no way to recover your account.”

     “There is no team to which to escalate this.”

     12 hours and 39 minutes after a public meltdown regarding their arbitrary deletion and their indifferent, uncooperative sentiment towards that

     “Your Oracle Cloud account has been reactivated.”

     I also dislike the passiveness in that statement. You reactivated it. Doesn't matter if it was an automated system or a human, you did that. It wasn't magically reactivated by some third party, it was you.

     Haelwenn /элвэн/ :triskell: likes this.
   • Embed this notice
     Daniela Abade :wecan: :Ryyca: (danielaabade@ursal.zone)'s status on Monday, 03-Feb-2025 09:02:37 JST Daniela Abade :wecan: :Ryyca:

     in reply to

     @ErikUden I suffered exactly the same thing with Hetzner. They simply deleted Ursal.zone account. Thankfully we had backups. But they never said why, never sent a warning mail and never gave my data back.

   • Embed this notice
     Erik Uden 🍑 (erikuden@mastodon.de)'s status on Monday, 03-Feb-2025 09:02:39 JST Erik Uden 🍑

     in reply to

     What I'm about to say is obviously just speculation, but if it was some terms of service I was violating, or their system goofing up and believing I was a free tier account and hence them stopping everything as they needed to make space for a paid service, wouldn't my server shut down first and my account be deleted second?

     If there was some problematic material found to be stored on my server, or if I was illegally running a mail-server, TOR exit node, crypto miner, illegal streaming site, or something else that was violating the TOS, wouldn't the server be the first thing they irreversibly nuke?

     The server was apparently constantly running, even when my account was terminated. Its IP address and any public access (ingress, egress rules) were removed or blocked.

     The current uptime is 17 days. This makes everything all the more confusing...

     Haelwenn /элвэн/ :triskell: likes this.
     Annika Backstrom repeated this.
   • Embed this notice
     Alexandre Oliva (lxo@snac.lx.oliva.nom.br)'s status on Tuesday, 04-Feb-2025 03:46:23 JST Alexandre Oliva

     in reply to
     😞
     
     ORACLE is a recursive acronym that stands for:
     
     Oracle's Really Assholey Cloud-Lording Environment
     
   • Embed this notice
     Cadu Silva :v_orange: (cadusilva@bolha.one)'s status on Wednesday, 05-Feb-2025 05:21:01 JST Cadu Silva :v_orange:

     in reply to

     • Kudra :maybe_verified:
     • Daniela Abade :wecan: :Ryyca:

     @DanielaAbade @kudra @ErikUden yes, currently we're hosted at Hostinger in São Paulo.

     But soon we'll be at some European country with Netcup due to cost savings.

   • Embed this notice
     Daniela Abade :wecan: :Ryyca: (danielaabade@ursal.zone)'s status on Wednesday, 05-Feb-2025 05:21:02 JST Daniela Abade :wecan: :Ryyca:

     in reply to

     • Kudra :maybe_verified:
     • Cadu Silva :v_orange:

     @kudra @ErikUden We left, there was nothing to do. How could I sue the guys from Brazil? @cadusilva who is the sysadmin (I'm not a tech person) transfered to some other company called Host something. But we do back-ups every couple of hours, because we can't trust any company anymore.

   • Embed this notice
     Kudra :maybe_verified: (kudra@aus.social)'s status on Wednesday, 05-Feb-2025 05:21:03 JST Kudra :maybe_verified:

     in reply to

     • Daniela Abade :wecan: :Ryyca:

     @DanielaAbade @ErikUden damn, and I was thinking of getting an account with them...

   • Embed this notice
     Cadu Silva :v_orange: (cadusilva@bolha.one)'s status on Wednesday, 05-Feb-2025 05:27:19 JST Cadu Silva :v_orange:

     in reply to

     • Daniela Abade :wecan: :Ryyca:
     • Matt Panaro

     @eigen I manage the Ursal.zone server and currently we're at Hostinger, soon-to-be with Netcup.

     I'd avoid Hetzner, specially if your content is at least somehow left-leaning.

     After Hertzner SNAFU with Ursal, I deleted my personal account with them and started to suggest people to stay away.

     @DanielaAbade @ErikUden

   • Embed this notice
     Matt Panaro (eigen@mattstodon.panar.ooo)'s status on Wednesday, 05-Feb-2025 05:27:20 JST Matt Panaro

     in reply to

     • Daniela Abade :wecan: :Ryyca:

     @DanielaAbade @ErikUden where'd you end up, instead? if this is how Hetzner operates, I should look into switching providers

   • Embed this notice
     Cadu Silva :v_orange: (cadusilva@bolha.one)'s status on Wednesday, 05-Feb-2025 06:41:49 JST Cadu Silva :v_orange:

     in reply to

     • Daniela Abade :wecan: :Ryyca:
     • Matt Panaro

     @eigen Hostinger works just fine but here and there they go offline without warning to perform "maintenance".

     Other than that, nothing to complain about. We're only leaving due to cost-cutting as our first year promo is about to end and will become very expensive in our local currency (BRL).

     @DanielaAbade @ErikUden

   • Embed this notice
     Matt Panaro (eigen@mattstodon.panar.ooo)'s status on Wednesday, 05-Feb-2025 06:41:50 JST Matt Panaro

     in reply to

     • Daniela Abade :wecan: :Ryyca:
     • Cadu Silva :v_orange:

     @cadusilva @DanielaAbade @ErikUden is Hostinger an acceptable alternative to hetzner? or are you specifically moving away from them as well, to Netcup? (I also have the additional complication of being US-Based [hetzner now has 1 or 2 datacenters Stateside {though who knows for how long, at this point, under this administration 😛}])

   • Embed this notice
     ✙ dcc :pedomustdie: :phear_slackware: (dcc@annihilation.social)'s status on Thursday, 06-Feb-2025 17:33:40 JST ✙ dcc :pedomustdie: :phear_slackware:

     in reply to

     • 7666
     @7666 @ErikUden Soon...