@gleick FWIW, I was with a medium size tech company about 15 years ago, and we had excellent human tech support, and it was rarely needed. One big reason, IMHO, was that the support budget came out of the sales budget. The dynamic this setup was that sales was forced to balance "requests for new features" with "cost of supporting poorly designed or executed products". I think that's a very rare choice these days.
@photomatt FWIW, in the US, we can't even keep kids and crazy people from getting military-grade weapons, so I'm suspicious of anything that says "let's start enforcing ID checks for social media". I was a 16yo kid once. I know what happens when you tell them they can't do something. Crazy idea - require the advertising-surveillance industry to report identities they suspect to be underage, trying to do underage-things. They track it, profit from it, model it. Make them share it, like a tax.
@eff I've contacted my Senators King and Collins with the message you suggest. Patent trolls are an abomination to all people who actually create things.
@taylorlorenz I'm going to push back on this framing "Democrats become more comfortable embracing denialism" You can wonder, for example, the effect of various voter suppression efforts. People who voted for an Abortion-rights question but not Harris ? But there is not to my perception any denialism about what just happened. It's clear. Half our neighbors, on average, wanted this. Deal with it.
PsychohistorianGive Ukraine the Nimitz, fully loaded, they will figure it out.Also, I build things, play music, and write software. Have too many things.