"Amazon’s ecommerce business has summoned a large group of engineers to a meeting on Tuesday for a “deep dive” into a spate of outages, including incidents tied to the use of AI coding tools.
The online retail giant said there had been a “trend of incidents” in recent months, characterised by a “high blast radius” and “Gen-AI assisted changes” among other factors, according to a briefing note for the meeting seen by the FT.
Under “contributing factors” the note included “novel GenAI usage for which best practices and safeguards are not yet fully established”.
“Folks, as you likely know, the availability of the site and related infrastructure has not been good recently,” Dave Treadwell, a senior vice-president at the group, told employees in an email, also seen by the FT.
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Junior and mid-level engineers will now require more senior engineers to sign off any AI-assisted changes, Treadwell added.
Amazon said the review of website availability was “part of normal business” and it aims for continual improvement.
“TWiST is our regular weekly operations meeting with a specific group of retail technology leaders and teams where we review operational performance across our store,” the company said.
Separately, the company’s cloud computing arm — Amazon Web Services — has suffered at least two incidents linked to the use of AI coding assistants, which the company has been actively rolling out to its staff.
AWS suffered a 13-hour interruption to a cost calculator used by customers in mid-December after engineers allowed the group’s Kiro AI coding tool to make certain changes, and the AI tool opted to “delete and recreate the environment”, the FT previously reported."
https://www.ft.com/content/7cab4ec7-4712-4137-b602-119a44f771de
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