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1. Embed this notice
   woodpunk (woodpunk@mastodon.online)'s status on Tuesday, 12-Nov-2024 22:31:58 JST woodpunk

   A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.

   It came back today, fully repaired, cleaned, polished, lubricated and in a new box.

   Total cost: £10 + return postage.

   They sent the knife back with an invoice. I didn't have to pay a penny before the job was done.

   A product that's been out of production for almost 40 years, repaired at very little cost by the original manufacturer.

   I'm stunned. Happy, impressed, grateful and stunned.

   • Haelwenn /элвэн/ :triskell: likes this.
   • Embed this notice
     Aroop Roelofs (finlaydag33k@social.linux.pizza)'s status on Tuesday, 12-Nov-2024 23:45:41 JST Aroop Roelofs

     in reply to

     • rag. Gustavino Bevilacqua

     @GustavinoBevilacqua Advertising is what allows you to get started.
     Good service is what allows you to keep in business.

     @woodpunk

     valhalla likes this.
   • Embed this notice
     rag. Gustavino Bevilacqua (gustavinobevilacqua@mastodon.cisti.org)'s status on Tuesday, 12-Nov-2024 23:45:42 JST rag. Gustavino Bevilacqua

     in reply to

     • Aroop Roelofs

     @finlaydag33k @woodpunk

     A service like this will bring more customers than a $1M advertising campaign, so it is a bargain for the company!

     valhalla repeated this.
   • Embed this notice
     Aroop Roelofs (finlaydag33k@social.linux.pizza)'s status on Tuesday, 12-Nov-2024 23:45:43 JST Aroop Roelofs

     in reply to

     @woodpunk I love the fact they even sent back the old blade.

   • Embed this notice
     Otte Homan :: fediologist (otte_homan@theblower.au)'s status on Wednesday, 13-Nov-2024 21:14:30 JST Otte Homan :: fediologist

     in reply to

     • Ward Cunningham

     @k9ox It does, but it's complicated. Victorinox AG is an independent family company and 90% of shares are held by the Victorinox Foundation. The company’s continued existence is therefore optimally assured as 90% of generated profits are available to the company as reserves. The remaining 10% of shares are held by a not-for-profit foundation that supports charitable projects.

     Source: https://victorinox.com.au/house-of-victorinox/
     @woodpunk

     anban likes this.
   • Embed this notice
     Ward Cunningham (k9ox@mastodon.radio)'s status on Wednesday, 13-Nov-2024 21:14:31 JST Ward Cunningham

     in reply to

     @woodpunk
     What? Does this company not have stakeholders?

   • Embed this notice
     Sean Bala (seanbala@mas.to)'s status on Tuesday, 26-Nov-2024 11:45:06 JST Sean Bala

     in reply to

     • Maria Langer
     • European Commission

     @mlanger @woodpunk I have been noticing lately a number of companies especially in the tech space pushing repairable devices with replaceable parts. Along with the mandate towards USB-C, repairability is one of the few bright spots I see in this age of climate breakdown. I have a feeling some regulations from places like the @EUCommission are helping nudge things along.

   • Embed this notice
     Maria Langer (mlanger@mastodon.world)'s status on Tuesday, 26-Nov-2024 11:45:07 JST Maria Langer

     in reply to

     • Sean Bala

     @woodpunk @seanbala This is the way it SHOULD be. I’m so glad you got it fixed.

     Sadly, there’s too much “disposable” junk these days. The mindset is changing from “buy quality and keep forever” to “buy cheap and replace it when it breaks.” How sad is that?