Swiss Champion knife, open and showing the large blade, alongside the original broken blade in a plastic bag.

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   ƨlloʜɔiИ miT (woodpunk@mastodon.online)'s status on Tuesday, 12-Nov-2024 22:31:58 JST ƨlloʜɔiИ miT

   A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.

   It came back today, fully repaired, cleaned, polished, lubricated and in a new box.

   Total cost: £10 + return postage.

   They sent the knife back with an invoice. I didn't have to pay a penny before the job was done.

   A product that's been out of production for almost 40 years, repaired at very little cost by the original manufacturer.

   I'm stunned. Happy, impressed, grateful and stunned.