@lanodan to be specific:
I asked if I can have multiple wifi networks (guest, IoT, etc) with the router they gave me.
They said that router doesn't have that option.
Then I asked them if I can connect my own router to their router and have multiple WiFi networks on that.
They told me I can't do that, I'd need to have an ONT.
If they told me I could do that I'd explain how it doesn't work.
If they told me there's no way to do it, I'd say that it works with $otherISP.