channelling @pluralistic enshitification - tried to log into CIBC online banking, and locked out 'you have received a text with the reasons' - and no, because I don't own a cellphone, and that account doesn't have a phone number attached - tried to call the customer service line 'you need to access the app to attain an operator'
mind bending circle jerk
this affects people with disabilities, and those who don't want constant tracking in their lives