@whatzaname @theogrin @migriverat @lillyfinch @JuliusGoat
Space cont'd. Make up an excuse to step away from the conversation temporarily, if needed, to give the other person time to calm down. Don't be afraid to apologize & restate a comment that was misinterpreted.
Questions. Learn to focus on using questions. Ask the other person to explain what they mean, or why X is important, or why they believe Y is true. (Seek first to understand, then to be understood).
Socratic Questions. 4\x