@AnarchoNinaWrites Don’t worry Jack, no one cares what you have to say anyway so they won’t bother blocking/moderating your posts.
Notices by Steven (stg@c.im)
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Steven (stg@c.im)'s status on Wednesday, 15-May-2024 06:59:44 JST Steven
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Steven (stg@c.im)'s status on Tuesday, 28-Nov-2023 01:18:28 JST Steven
@thomasfuchs @lisamelton Agree with the rest of the list, and I’m very very very much an AI pessimist, but I’m going to quibble a bit with Customer Support replies. What is being used currently is a dressed up form of “if -> then” statements practically hard coded into the support flows. I’m not really kidding. I’ve set up several of these systems from different companies.
Context recognition and understanding is going to be *massive* when it’s properly applied to customer support. BUT you can’t just replace humans; the best approach is to use AI to collect context and provide information to the person on the other end fixing the problem, suggest documented solutions/FAQs, etc.
That being said, having worked in support for so long, the vast majority of support inquiries could have been google searches.
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Steven (stg@c.im)'s status on Friday, 18-Aug-2023 01:24:16 JST Steven
@aral Use reader mode in Safari on RawStory and it bypasses the paywall/surveillance wall.