BSD/r000t@Kirino @terryenglish @Tony @bot @ringo You know what's weird? When I did escalations for Comcast, the abuse didn't get to me all that bad, mostly because if I already had a call graded for that week, I could just give it back.
What finally made me quit was some old boomer being unable to get to our remote control tool because his Google was stuck in the Russian language... and so was he. The guy was stupid *and* a boomer *and* there was one hell of a language barrier.
For actual problems with our end of shit, I could pull amazing solutions out of my ass literally all day long, and I was told to *stop* because then people would expect other agents to be absolute gods on the backend.
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