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1. Embed this notice
   Aral Balkan (aral@mastodon.ar.al)'s status on Thursday, 11-Jul-2024 15:51:49 JST Aral Balkan

   • StarLabs Systems

   @starlabssystems Hey folks, UPS is trying to charge me tax again for the same amount I paid you in tax + their fees. Can you please sort this out? Package is scheduled for delivery today. Details sent via email. Thanks!

   • Embed this notice
     Aral Balkan (aral@mastodon.ar.al)'s status on Thursday, 11-Jul-2024 16:36:53 JST Aral Balkan

     in reply to

     • René Seindal
     • StarLabs Systems

     @seindal @starlabssystems Didn’t have any trouble with the Starlite itself, oddly, but this is for the keyboard and pen.

     Basically, was charged €28.06 taxes on €122 order by StarLabs and then got a message from UPS saying that I owe them €48.72 taxes (€28.06 + 16.80 brokerage charges + 3.86 VAT). As far as I can see, the only thing I should have to pay is perhaps the €3.86 VAT.) But clearly the €28.06 is a double charge.

     €76.78 taxes on €122 order is ridiculous.

   • Embed this notice
     René Seindal (seindal@mastodon.social)'s status on Thursday, 11-Jul-2024 16:36:54 JST René Seindal

     in reply to

     • StarLabs Systems

     @aral @starlabssystems
     Please keep us up to date on this. I would love a starlite, but I'm afraid of all the hidden taxes and fees we now risk.

     Buying from the UK is such a gamble.

   • Embed this notice
     Aral Balkan (aral@mastodon.ar.al)'s status on Thursday, 11-Jul-2024 16:40:06 JST Aral Balkan

     in reply to

     • StarLabs Systems

     @starlabssystems Thanks; appreciate it :)

   • Embed this notice
     StarLabs Systems (starlabssystems@mastodon.social)'s status on Thursday, 11-Jul-2024 16:40:07 JST StarLabs Systems

     in reply to

     @aral Will sort this...

     Aral Balkan repeated this.
   • Embed this notice
     StarLabs Systems (starlabssystems@mastodon.social)'s status on Thursday, 11-Jul-2024 16:57:23 JST StarLabs Systems

     in reply to

     • René Seindal

     @aral @seindal Hi Aral, We have paid the duties and taxes. I have been told by Sean that you MUST NOT PAY THE TAXES BECAUSE YOU WONT GET THAT BACK. FROM THE GOV. The problem is someone at the courier hasn't read that we have already payed the taxes.
     I truly hope this message has got to you in time! I am looking for ways to make it obvious to customs officials that our shipments have already had their taxes paid so this doesn't happen in the future.

   • Embed this notice
     Aral Balkan (aral@mastodon.ar.al)'s status on Thursday, 11-Jul-2024 16:57:23 JST Aral Balkan

     in reply to

     • René Seindal
     • StarLabs Systems

     @starlabssystems @seindal Thanks. I’ll tell them when they get here. (They haven’t arrived yet.)

     What should I do if they refuse to deliver?

   • Embed this notice
     René Seindal (seindal@mastodon.social)'s status on Thursday, 11-Jul-2024 17:00:49 JST René Seindal

     in reply to

     • StarLabs Systems

     @aral @starlabssystems
     This is exactly what I fear. Eight hundred euros is already expensive for me, and if I then get charged four hundred plus by customs, I can't afford it.

   • Embed this notice
     StarLabs Systems (starlabssystems@mastodon.social)'s status on Thursday, 11-Jul-2024 17:00:49 JST StarLabs Systems

     in reply to

     • René Seindal

     @seindal @aral Hi René, we have already paid the taxes due on our shipments, I have been told the issue is someone at the courier not reading our invoice saying that taxes have been paid. I was told by Sean that you MUST NOT PAY THE TAXES, because you will basically never get that back from the gov. I hope this has cleared this up. This is the first time I have encountered this since joining and it's unacceptable. I am looking at options to make sure this doesn't happen anymore.

   • Embed this notice
     Aral Balkan (aral@mastodon.ar.al)'s status on Thursday, 11-Jul-2024 17:00:49 JST Aral Balkan

     in reply to

     • René Seindal
     • StarLabs Systems

     @starlabssystems @seindal 💕

   • Embed this notice
     Aral Balkan (aral@mastodon.ar.al)'s status on Thursday, 11-Jul-2024 17:03:38 JST Aral Balkan

     in reply to

     • René Seindal
     • StarLabs Systems

     @starlabssystems @seindal (And yeah, it didn’t happen with the StarLite that arrived about a month ago so it’s definitely not consistent. This feels very much like a UPS screwup in their favour. The cynical me wonders if some bean counter at UPS concluded that if they do this on X% of orders they’ll make €Y profit and only lose an acceptable N number of customers.)

   • Embed this notice
     StarLabs Systems (starlabssystems@mastodon.social)'s status on Thursday, 11-Jul-2024 17:12:44 JST StarLabs Systems

     in reply to

     • René Seindal

     @aral @seindal I have been told [Your Country] are good when it comes to these issues. If they refuse to deliver you could contact the them and say that it was sent DDP (Delivery Duties Paid) and that they should read the invoice. I think I am about to call the courier today about this issue...

   • Embed this notice
     Aral Balkan (aral@mastodon.ar.al)'s status on Thursday, 11-Jul-2024 17:12:44 JST Aral Balkan

     in reply to

     • René Seindal
     • StarLabs Systems

     @starlabssystems @seindal Many thanks. Appreciate the quick help :)

     (Also appreciate your protecting my privacy. Although everyone here already knows I’m in Ireland, it’s small details like this that tell you you’re taking with people who care about the important things – although I already knew that – and that really puts a smile on my face.)

     💕

   • Embed this notice
     Aral Balkan (aral@mastodon.ar.al)'s status on Thursday, 11-Jul-2024 17:15:35 JST Aral Balkan

     in reply to

     • René Seindal
     • StarLabs Systems

     @starlabssystems @seindal I don’t think anyone beats hundred-billion-dollar corporations at their own game. The best we can hope for is to regulate the absolute crap out of them. (Also easier said than done given lobbying and revolving doors.) :)

   • Embed this notice
     StarLabs Systems (starlabssystems@mastodon.social)'s status on Thursday, 11-Jul-2024 17:15:36 JST StarLabs Systems

     in reply to

     • René Seindal

     @aral @seindal I love this haha, should we beat them at their game and stop paying the taxes???

   • Embed this notice
     StarLabs Systems (starlabssystems@mastodon.social)'s status on Thursday, 11-Jul-2024 18:26:21 JST StarLabs Systems

     in reply to

     • René Seindal

     @aral @seindal

     Odin's Daily GDPR Violation Counter: 0

     Odin's Daily Frustrated conversations with Courier Violation Counter:1

   • Embed this notice
     Aral Balkan (aral@mastodon.ar.al)'s status on Thursday, 11-Jul-2024 18:26:21 JST Aral Balkan

     in reply to

     • René Seindal
     • StarLabs Systems

     @starlabssystems @seindal Aww, sorry; absolutely hate dealing with corporates too. Sending hugs.

   • Embed this notice
     Aral Balkan (aral@mastodon.ar.al)'s status on Thursday, 11-Jul-2024 19:54:19 JST Aral Balkan

     in reply to

     • René Seindal
     • StarLabs Systems

     @starlabssystems @seindal OK, curiouser and curiouser: UPS guy just arrived with two packages that look exactly the same: one with tax required and one without. I accepted the one without but I’m wondering if you guys sent out two packages by mistake.

     Haven’t opened it yet. Will do now and update you on what’s in it :)

   • Embed this notice
     Aral Balkan (aral@mastodon.ar.al)'s status on Thursday, 11-Jul-2024 19:56:15 JST Aral Balkan

     in reply to

     • René Seindal
     • StarLabs Systems

     @starlabssystems @seindal Right, opened it, it’s the keyboard and the pen.

     The second package felt identical in weight (and has the same details on it) so I’m assuming what happened is that you guys sent two packages instead of one.

     The UPS guy has the second one and he said he’d look into it. Hopefully you guys can get it back and it won’t cost you too much to do so.

   • Embed this notice
     Aral Balkan (aral@mastodon.ar.al)'s status on Thursday, 11-Jul-2024 20:04:35 JST Aral Balkan

     in reply to

     • René Seindal
     • StarLabs Systems

     @starlabssystems @seindal By the way: immediately love the keyboard. It’s gorgeous :)

   • Embed this notice
     Aral Balkan (aral@mastodon.ar.al)'s status on Thursday, 11-Jul-2024 20:06:37 JST Aral Balkan

     in reply to

     • René Seindal
     • StarLabs Systems

     @starlabssystems @seindal Yeah, this is definitely the most beautiful mobile Linux device you can buy right now and not just at this (excellent) price point but at any price point.

     Going to hold off writing a proper review until I’ve updated the firmware as apparently it fixes a stuck touch issue I’m having with the screen but, seriously, wow, folks, you’ve done an amazing job with this. Not sure how this is even possible given how tiny you are. It’s quite something.

     ♥️

   • Embed this notice
     IzzyOnDroid ✅ (izzyondroid@floss.social)'s status on Friday, 12-Jul-2024 04:24:41 JST IzzyOnDroid ✅

     in reply to

     • StarLabs Systems

     @starlabssystems I must say seeing how you handled this makes me remember your name. Kudos! Should I ever need a device like this, I'll surely remember were to look first. Thanks for caring*!

     *Unfortunately not a given these days, so happy seing your light shine bright there. @aral

     Aral Balkan repeated this.
   • Embed this notice
     SlightlyCyberpunk (admin@mastodon.slightlycyberpunk.com)'s status on Friday, 12-Jul-2024 04:56:45 JST SlightlyCyberpunk

     in reply to

     • IzzyOnDroid ✅
     • StarLabs Systems

     @IzzyOnDroid @starlabssystems @aral that comment made me check 'em out too and DAMNIT this StarLite looks decent, why did nobody inform me of this company when I was looking for tablets?? Lmao...maybe I'll get one though, @aral let me know how whatever you got works for ya? :)

     I mean I do love my shitbucket but still...
     https://mastodon.slightlycyberpunk.com/@admin/112553824781595582

   • Embed this notice
     Aral Balkan (aral@mastodon.ar.al)'s status on Friday, 12-Jul-2024 04:57:14 JST Aral Balkan

     in reply to

     • SlightlyCyberpunk
     • IzzyOnDroid ✅
     • StarLabs Systems

     @admin @IzzyOnDroid @starlabssystems The shitbucket… love it.

     Give me a day or two to get everything up and running but, so far, I absolutely love it.

   • Embed this notice
     StarLabs Systems (starlabssystems@mastodon.social)'s status on Friday, 12-Jul-2024 17:38:35 JST StarLabs Systems

     in reply to

     • IzzyOnDroid ✅

     @IzzyOnDroid @aral
     Thanks, we've expanded or team so we can reply faster across many platforms. https://starlabs.systems is our site... but I'll always be here!