@luthien1126 True! Like email, it's basic skill and “common sense” knowledge, especially if they were taught how to write letters/emails.
If it was the “reply to all” / “use the group email” that made it to show up as a complaint times 10, disaster indeed.
Instead of seeing “please remove me”, they are all into it, turned it into chat, to the horror of experienced employees. O_O;;