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@Zergling_man "PG&E sent me a utilities bill for the apartment I used to live at... The rep told me to call the apartment manager. The apartment manager told me to call PG&E."

Repeat ad infinitum until one side caves in. Multiply profits based on whichever side caves in the most.

These shafted civilians (if they're even cognizant of the situation) can't afford lawyers, so guess which side wins.