@chancey @sickburnbro People will bitch unceasingly about having to track their time and use workflow systems for everything, but it is absolutely necessary to develop an understanding about where resources are being spent

I once had a big-name but small-dollar client that I knew wasn't going to grow into a worthwhile account, but it required an update to our workflow system to really be able to quantify the problem. It was even worse than I had assumed - we spent at least $1.20 for every $1 they paid us