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3. "For example, recently we refused pressure to deplatform both Palestinian student groups and Zionist student groups, not because we necessarily agreed with their views, but because we believe more strongly in their right to have their own views." - Good on you, the discussion has absolutely nothing to do with this. I do not think that there is any need to talk about "deplatforming" specific groups in the context of being an email provider. I hope you can agree that if we would need to talk about this, there would be much bigger issues at hand.
The rest of the post derails in the direction of point 3., i.e. not addressing the complaint.
I hope to hear from you soon, thank you.