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@glasspusher @Kadin2048 @futurebird I started to get a new phone a couple of weeks ago... it got interrupted and when I got back to it, was told the offer was no longer available.
However, I'd got far enough along in the process for T-Mobile to have set up transferring info from the phone I have, and therefore was charged for the "remaining payments." NO you can't get to a customer service person on the phone unless you have downloaded their app to the phone and set up a PIN. NO, the directions to do that didn't match the display. However, on the app there was a "chat" option and in 15 minutes or so, I was speech-recognitioning at Rosarie. I do prefer this because ... my tone :P You can't quite hear it as well...
It took half a beer for her to set me a pin for me to change. Then, could I confirm that 104$ charge? "I don't see that charge!" Welp, that's right, it was ONLY on my credit card, NOT on the T-mobile billing pages.
I had noted my intent to get the phone in this transaction but not after a beer, and especially not after "would you consider an upgrade?" "Trying to talk me into spending more money is a huge turnoff. Now that I have the pin, I'm considering hanging up, using it to get a refund, and just keeping this phone."
She got me the refund. She sent me the info. YES I gave her 10s on the stupid survey and it sucks that T-mobile is my least evil option.