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   cognitively accessible math (geonz@mathstodon.xyz)'s status on Sunday, 22-Dec-2024 06:10:45 JST cognitively accessible math

   • myrmepropagandist

   @Kadin2048 @futurebird same with "free" phones where they'll "make your monthly payment" for 24 months and if you get a different phone you have to pay it, aka a subscription/ contract.

   • Embed this notice
     myrmepropagandist (futurebird@sauropods.win)'s status on Sunday, 22-Dec-2024 06:10:41 JST myrmepropagandist

     in reply to

     • glasspshr

     @geonz @glasspusher @Kadin2048

     There is something deeply perverse about the way that we so often find ourselves in conflict with people who don't *want* to pressure and hard sell us, but that's the job. The people who profit aren't present so even our anger has no valid proximate target.

     What good would it do to yell at the person working in the call center?

     If we could only meet them in another way, we could be friends, we could be helping each other, not trying to swindle each other.

   • Embed this notice
     cognitively accessible math (geonz@mathstodon.xyz)'s status on Sunday, 22-Dec-2024 06:10:42 JST cognitively accessible math

     in reply to

     • myrmepropagandist
     • glasspshr

     @glasspusher @Kadin2048 @futurebird (When she scripted the "I hope you appreciate me" part I told her I would give her good marks, but that I didn't really think correcting their error was going an "extra mile," which had come up a time or two in her script as well as several repeated phrases about changing my experience with them....)

     Bill repeated this.
   • Embed this notice
     cognitively accessible math (geonz@mathstodon.xyz)'s status on Sunday, 22-Dec-2024 06:10:43 JST cognitively accessible math

     in reply to

     • myrmepropagandist
     • glasspshr

     @glasspusher @Kadin2048 @futurebird I started to get a new phone a couple of weeks ago... it got interrupted and when I got back to it, was told the offer was no longer available.
     However, I'd got far enough along in the process for T-Mobile to have set up transferring info from the phone I have, and therefore was charged for the "remaining payments." NO you can't get to a customer service person on the phone unless you have downloaded their app to the phone and set up a PIN. NO, the directions to do that didn't match the display. However, on the app there was a "chat" option and in 15 minutes or so, I was speech-recognitioning at Rosarie. I do prefer this because ... my tone :P You can't quite hear it as well...
     It took half a beer for her to set me a pin for me to change. Then, could I confirm that 104$ charge? "I don't see that charge!" Welp, that's right, it was ONLY on my credit card, NOT on the T-mobile billing pages.
     I had noted my intent to get the phone in this transaction but not after a beer, and especially not after "would you consider an upgrade?" "Trying to talk me into spending more money is a huge turnoff. Now that I have the pin, I'm considering hanging up, using it to get a refund, and just keeping this phone."
     She got me the refund. She sent me the info. YES I gave her 10s on the stupid survey and it sucks that T-mobile is my least evil option.

   • Embed this notice
     glasspshr (glasspusher@beige.party)'s status on Sunday, 22-Dec-2024 06:10:44 JST glasspshr

     in reply to

     • myrmepropagandist

     @geonz @Kadin2048 @futurebird

     don't you understand!?! We have to have this, otherwise techbros will be homeless!

     /sarcasm