@Jackiemauro @servingworlds @eosfpodcast @HumToTable
People learn to use terrible UI all the time. It's not good to dismiss complaints about UI, because that's insular. And the insular quality isn't very welcoming.
But email remains a dominant force in communication. If email were invented today everyone would have to use gmail or not be able to email someone not on the same service. A few crazy people would talk about "open email" and try to get people to try it.