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@inthehands @xcorvis I don't quite get this though — if the software is "clunky and irritating" as you said elsewhere, isn't that in some ways *also* working against the org's needs?

like I get that there's distinction between learn-as-you-go interfaces (a bumper car, say) and requires-training-or-even-certification interfaces (like operating a high-rise crane) but if the interface for the latter is needlessly user-hostile just out of poor design I don't see that working in **anyone's** favor…!