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@supernovae @damonoutlaw @atomicpoet

The book "Don't make me think!" comes to mind.

Tech people, especially OSS folk, expect non-tech folk to do way more work than is realistic. Our decision to underinvest and under-prioritize both marketing and user experience design, is directly responsible for people choosing different options.

But rather than internalize this as "How can we onboard better / explain value better / increase safety?" We tend to externalize it as "Why don't they get it?"