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Linux has historically struggled as an end-user operating system, because it has historically been developed for by power users who operate under the errant assumption that everyone should learn to use a computer like they use one.
There is rationality to the idea that removing all the under-workings from the user dumbs things down, but its a double edged sword. If people today were handed a windows 95 box that was randomly crashing or had some IRQ conflict or shit the bed anytime you tried to play a specific game, they wouldn't know what to do. They would kill themselves from frustration.
It would probably happen to me to a certain extent too, because over the decades, I have progressed from being a CLI user, to a GUI user who understood how his system worked with primitive Plug N Play, to a faggot that googles everything anytime something doesn't work right on Windows 10 and then copy pastes some solution, or follows some pre-written guide of shit to do.
I have no problem adapting to using a terminal for shit, or editing config files or any of that shit. But when you hand me an OS that can't even automount all my useable partitions, or requires some library someone hasn't updated in 3 years, but it'll work if you get all the dependencies and compile it yourself (only takes you 3 hours), that shit get's annoying. Nothing chuffs me more than a community of know-it-alls who never have an answer for me when I show up with my midwit tier question about something that should have an obvious solution. The only answer is "go back to windows lol".
I don't have time for that shit.
This kind of shit is why "the year of the linux desktop" has always been a meme, and will continue to be. Every corporate backed distro has failed for end-users because its made with the corporate environment in mind first, which is fine.
I have had nothing but frustration with Android based phones, for as long as they have existed. I liked my iphone 6S plus very much. It 100% totally, literally, just fucking worked.
I can't even get my notifications to consistently show up on an android device, not even after downloading apps that purport to fix the issue. it's absolutely insane.
Apple products may be overpriced, reductionist hipster garbage, with a locked down authoritarian ecosystem, but just like in other areas of life, it proves that authoritarianism wrapped up in a sleek, attractive package, just works and people like it for that reason.