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   Cory Doctorow (pluralistic@mamot.fr)'s status on Wednesday, 12-Nov-2025 16:11:10 JST Cory Doctorow

   in reply to

   Customer service is a pure cost center for companies, and the best way to reduce customer service costs is to make customer service so terrible that people simply give up. For decades, companies have outsourced their customer service to overseas call centers with just that outcome in mind.

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   • Embed this notice
     Cory Doctorow (pluralistic@mamot.fr)'s status on Wednesday, 12-Nov-2025 16:11:11 JST Cory Doctorow

     AI can't do your job, but an AI salesman can convince your boss to fire you and replace you with an AI that can't do your job. Nowhere is that more true than in customer service:

     https://pluralistic.net/2025/08/06/unmerchantable-substitute-goods/#customer-disservice

     -

     If you'd like an essay-formatted version of this thread to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:

     https://pluralistic.net/2025/11/12/sorry-to-bother-you/#we-dont-care-we-dont-have-to

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     Adrianna Tan and Steve's Place repeated this.
   • Embed this notice
     Pedro de-las-Heras-Quiros (pheras@fosstodon.org)'s status on Wednesday, 12-Nov-2025 16:35:05 JST Pedro de-las-Heras-Quiros

     in reply to

     Professor Daron Acemoglu considers AI productivity boom forecasts are unrealistic and provided theories and data:
     https://www.project-syndicate.org/commentary/ai-productivity-boom-forecasts-countered-by-theory-and-data-by-daron-acemoglu-2024-05

     Cory Doctorow (@pluralistic) provided examples of automation that deliberately harms productivity of clients:
     https://pluralistic.net/2025/11/11/sorry-to-bother-you/#we-dont-care-we-dont-have-to