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A queue of people in 1950s garb, colorized in garish tones, waiting for a wicket with a sign labeled SERVICE. Behind the counter stands a male figure in a suit whose head has been replaced with a set of chattering teeth. Image: Cryteria (modified) https://commons.wikimedia.org/wiki/File:HAL9000.svg CC BY 3.0 https://creativecommons.org/licenses/by/3.0/deed.en

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A queue of people in 1950s garb, colorized in garish tones, waiting for a wicket with a sign labeled SERVICE. Behind the counter stands a male figure in a suit whose head has been replaced with a set of chattering teeth. Image: Cryteria (modified) https://commons.wikimedia.org/wiki/File:HAL9000.svg CC BY 3.0 https://creativecommons.org/licenses/by/3.0/deed.en
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Cory Doctorow (pluralistic@mamot.fr)'s status on Wednesday, 12-Nov-2025 16:11:11 JST Cory Doctorow

AI can't do your job, but an AI salesman can convince your boss to fire you and replace you with an AI that can't do your job. Nowhere is that more true than in customer service:
https://pluralistic.net/2025/08/06/unmerchantable-substitute-goods/#customer-disservice
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If you'd like an essay-formatted version of this thread to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
https://pluralistic.net/2025/11/12/sorry-to-bother-you/#we-dont-care-we-dont-have-to
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