@shironeko >disney can't help but to claim that they have a "right" to arbitration, even though there is no law that allows them to restrict people to arbitration (businesses love making claims about things, as there is no consequences for making false claims), plus the complaining party did not sign any agreements with them.
@sally There is no law making it illegal to claim that only arbitration is allowed - so of course companies would claim that only arbitration is allowed.
There is contract law, but that's only relevant when the contract is fair (although you have to require something incredible for a contract to be deemed unfair), the party has understood it and has signed it.
Is this case there was no contract - there was only a long past agreement that x party would try out "disney+" at no charge and proceed to pay monthly rent for continued access to the videos if x party wanted to.
> even though there is no law that allows them to restrict people to arbitration
Is there a law that forbids private business from restricting them to arbitration though? Remember that US laws are ambiguous at best and completely deranged at worst.