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1. Embed this notice
   Corey Quinn (quinnypig@awscommunity.social)'s status on Friday, 17-May-2024 20:41:26 JST Corey Quinn

   #awswishlist: give me an option to report bugs to support that doesn’t cost me anything—make it a game even. If the issue is with the service my support fee gets refunded 2x!

   I shouldn’t have to tweet like this, to report issues like this:

   https://www.reddit.com/r/aws/s/aQWTweBErN

   • Embed this notice
     silverwizard (silverwizard@convenient.email)'s status on Friday, 17-May-2024 20:41:25 JST silverwizard

     in reply to

     @Quinnypig AWS's Ubuntu NIC driver had an issue where it would negotiate a packet size smaller than the HTTP header, so we would try to do a docker pull and it would just transfer data back and forth all night.

     We had to pay for support to open the ticket
     We had to upload logs to s3 ("we don't click external links")
     We had to do all the log gathering
     We had to pay for transfer to get those logs

     We ended up making about 36GB of *logs* before they finally realized that our initial suggestion was correct, and then fixed their bug

     I shudder to think the transit costs

   • Embed this notice
     silverwizard (silverwizard@convenient.email)'s status on Saturday, 18-May-2024 07:05:09 JST silverwizard

     in reply to

     • AN/CRM-114
     @flyingsaceur @Quinnypig tell that to an amazon rep paid to be obsessed with customer suffering
   • Embed this notice
     AN/CRM-114 (flyingsaceur@ioc.exchange)'s status on Saturday, 18-May-2024 07:05:10 JST AN/CRM-114

     in reply to

     • silverwizard

     @silverwizard @Quinnypig DR. HOUSE: it’s MTU. It’s always MTU