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1. Embed this notice
   Scott Jenson (scottjenson@social.coop)'s status on Sunday, 09-Jul-2023 00:11:34 JST Scott Jenson

   Notice how "This airline screwed me" posts just don't fly on Mastodon? Yes, accidental, silly pun but there is something about this place that bitching just don't work as well. I *think* this is good? Yet there are things to be done in this world so I still want information, insights, and paths to action. Just saying the "OMG factor" seems dialed down.

   • Embed this notice
     Joel Webber (j15r@hachyderm.io)'s status on Sunday, 09-Jul-2023 00:14:48 JST Joel Webber

     • Thomas 🔭🕹️

     @thomasfuchs @scottjenson

     I agree it does feel more "feature" than "bug", if you want to focus more on learning and conversation than complaining.

     Though to @thomasfuchs' point, there's some utility in having a place where big brands have someone listening. I recently had to resort to Twitter to get anyone at Air Canada to help me with a giant pile of lost baggage...

   • Embed this notice
     James Basoo (jbasoo@mastodon.social)'s status on Sunday, 09-Jul-2023 01:59:29 JST James Basoo

     • Thomas 🔭🕹️

     @thomasfuchs @scottjenson ☝️this. I was never one to rant about brands unless their customer support did nothing unless they're publicly shamed.

   • Embed this notice
     Scott Jenson (scottjenson@social.coop)'s status on Sunday, 09-Jul-2023 10:23:28 JST Scott Jenson

     in reply to

     • Thomas 🔭🕹️
     • James Basoo

     @Jbasoo @thomasfuchs Thomas, your comment really hit for me as it made me realize the obvious: the mechanics of shaming brands is no different than shaming people. The lack of brands and the (much more controversial) lack of QTs makes this a 'less shame encouraging' place.

     Ofc, QTs can also very helpful, not trying to start THAT debate... My point is that the value of redressing power imbalances is a double edged sword.

   • Embed this notice
     James Basoo (jbasoo@mastodon.social)'s status on Sunday, 09-Jul-2023 10:23:29 JST James Basoo

     • Thomas 🔭🕹️

     @thomasfuchs @scottjenson I wasn't planning on joining Threads but I might do just for this if brands join it.