Document the call by noting the caller's name, the time of the call, and the nature of their request. If the conversation feels suspicious or out of the ordinary, it's important to keep the interaction brief. Do not share specific book titles or any internal information if the request seems unusual. Even if the call feels like a prank, document it and report the details to your supervisor
We ask that you remain vigilant and take the following steps when handling suspicious calls:
If a caller asks you to repeat unusual phrases or requests information that doesn't seem related to normal library services, politely ask for their name and their relationship to the library—whether they are a student, researcher, or another type of patron.
Attackers may ask you to repeat phrases for several reasons, including recording your voice for fraudulent activities like voice authentication systems or testing whether they can extract information for future attacks. These tactics can subtly build rapport, lower suspicion, and gather useful details for more advanced schemes.
For example, in one case, a caller asked a staff member to repeat phrases like "improve HR analytics," "by email," and "6-12 months." When asked for more details, the caller became evasive and requested additional information such as the staff member's name, library hours, address, and phone number—typical signs of a social engineering attempt.
More bad behavior towards libaries. This from a library partner: 1/
We've recently received several suspicious calls asking for book titles and specific information to be read aloud. These requests, which do not appear to be for real book titles, raise concerns about potential social engineering. Social engineering refers to malicious attempts to manipulate people into divulging confidential information or performing actions that compromise security.
MIT leaders describe their experience of not renewing the largest journal contract as “overwhelmingly positive”.
“For MIT to continue to pay millions of dollars to corporations that lock up the scholarship that comes out of our own campus was just inconsistent with MIT’s history of supporting open education and research,” said Chris Bourg, Director of Libraries at MIT.
...MIT Libraries estimates annual savings at more than 80%....
I hope google joins now, and gives us the host domain so we can make them continue to work (redirect into the wayback machine that would archive the redirect).
MTV News Is Back (Kind Of) Thanks to the Internet Archive
After Paramount Global yanked over 20 years of music journalism, the non-profit Internet Archive created a searchable index of MTV News via its Wayback Machine"
When news sites suddenly shut down and former URLs are sold to the highest bidder, saving a publisher's archive becomes a time-consuming and rigorous full-time job in the digital age."
nice piece featuring @mark of the Internet Archive Wayback Machine!
he seems to say 50% of the published books sell fewer than 12 books *per year*, maybe 99/year. Thank you for pointing this out.
But the problem stands that these ebooks are not for sale at any price, and are kept from library collections.
big publisher's saying they are like venture capitalists of silicon valley mistreats our cultural legacy -- old books are valuable. unlike dissolved companies.
Locking up books does not help the public. it is simple-- sell ebooks.