Notices by James Tinmouth (tinmouth@infosec.exchange)

@thomasfuchs I don't feel personally attacked when someone says something bad about something I love. But I do know they're totally wrong 😂

@GossiTheDog they do appear to say they'll apply late payment charges IF they manage to invoice correctly.

Thx for your reporting on this BTW 👍

@GossiTheDog I presume you've seen a lot try?

Follow up: think for a minute about your standard customer that has to ring you up because either your website doesn't do the thing they needed to do, or worse says it does then fails.

How do you think someone who's already tried, struggled and failed to interact with you in that way is going to feel when the first thing your inconvenient phone service says to do is to go back to the website in a cheerily "hey it's easy to do this" voice?

Dear every company ever. The internet has been around for a long, long time now. If someone's calling you it's because your website is shit, or they actively want to speak to you. No need to keep telling the poor bastard waiting for your understaffed call centre to use the web instead. Merci.