Conversation

Notices

1. Embed this notice
   James Tinmouth (tinmouth@infosec.exchange)'s status on Monday, 15-Jan-2024 17:29:56 JST James Tinmouth

   Dear every company ever. The internet has been around for a long, long time now. If someone's calling you it's because your website is shit, or they actively want to speak to you. No need to keep telling the poor bastard waiting for your understaffed call centre to use the web instead. Merci.

   • Haelwenn /элвэн/ :triskell: likes this.
   • Embed this notice
     Piggo :verified_horse: (piggo@piggo.space)'s status on Monday, 15-Jan-2024 17:30:44 JST Piggo :verified_horse:

     in reply to
     @tinmouth you will love what my dentist is doing. They let you wait for two minutes with horrible music, then hang up, and then minutes later they ring you back after they found your card using the phone number. Why not just say that and end the call ...
     Haelwenn /элвэн/ :triskell: likes this.
   • Embed this notice
     James Tinmouth (tinmouth@infosec.exchange)'s status on Monday, 15-Jan-2024 17:30:45 JST James Tinmouth

     in reply to

     Follow up: think for a minute about your standard customer that has to ring you up because either your website doesn't do the thing they needed to do, or worse says it does then fails.

     How do you think someone who's already tried, struggled and failed to interact with you in that way is going to feel when the first thing your inconvenient phone service says to do is to go back to the website in a cheerily "hey it's easy to do this" voice?

     Haelwenn /элвэн/ :triskell: likes this.