Notices by #SpaceHost Help (spacehost_help@spacehost.team)

@capitan

This is something that has not happened before. The issue with payment was most likely with the bank.

However, thank you for the feedback. We have noted your suggestion

@admin

We have actually checked and are just giving it some time to check again. No error was found as the cause from our end.

@admin

Hi,

We will check this and update shortly, please.

@sproid

If you can please provide your domain name, the email connected and the instance you created (mastodon, firefish, akkoma, etc), we can provide detailed guidance.
Kindly also send your inquiries or any questions to tutu@spacehost.team. You will get faster responses there.
Thank you for your patience and understanding.

@sproid

Hello, apologies please.

It takes 5 minutes to set up after paying for an instance. Anything above that means there's an issue, probably with the device being used but this is a rare event.

Kindly let us know if you need further assistance.

@vantablack @spacehost

The link and other information have been sent to the email address you provided.

If you need any other assistance or have questions, please reach out.

Thanks.

@vantablack @spacehost

Hello. The files will be in GB which will be too large to share as an attachment. We will have to save on drive and share the link with you.
Kindly also note that your server will be down for about an hour while the process is ongoing. We intend to start this in the next two hours.
Can you kindly confirm the hosting provider you are moving to?
Thanks.

@admin

We have added this as well

@admin

We’ve added both relays to your Friendica server.

If you experience any issues or have additional requests, please reach out to us.

@admin

We've reverted themes to default for all the users on the instance. We agree that you try these themes on new test accounts as these themes are not being maintained by friendica and probably have issues.

If you have other questions or need help, please don't hesitate to reach out to us

@admin

Could you try doing a hard refresh on your browser? Alternatively, you could try accessing your instance on a different browser to see if it loads correctly there.

If it’s still showing a blank screen, we can revert the theme back to the default for you. Just let us know, and we’ll get it sorted.

@admin
Regarding the Tumblr RSS issue, we have checked and it appears to be a Friendica issue.

@admin

We have added the Friendica's community themes. You can go to the admin settings to try the new themes
https://git.friendi.ca/friendica/themes-community.

For the relays, kindly share the ones you would want us to add.

@admin

For your previous questions:
- We have updated the version of Friendica
- Yes, you can share any themes you want and we can add them
- For the relays, we are not sure of exactly what you mean. Can you provide more details, please?

@admin

We’ve made some adjustments to optimize your server’s PHP configuration for better memory usage and also increased the swap memory file size. This should help with the Out of Memory (OOM) issues you’ve been experiencing.

In the meantime, we’re also exploring any permanent solutions that might prevent these memory issues without needing to scale up the hardware.

If you notice any improvement or ongoing issues, please feel free to let us know!

@admin

Just to help us investigate further, could you let us know which plugins you currently have turned on? This will help us test for any potential memory issues they might be causing and allow us to look into a more permanent fix if needed.

@admin

We’ve updated your server to version 2024.08, so you’re all set there.
However, we’re noticing some Out of Memory (OOM) issues on your server that are causing processes to stop. This typically doesn’t happen on a new server, so we’re curious—are there any specific activities you’re running that might be putting extra load on the system?

@admin

Hello there!

Thank you for contacting #SpaceHost. To be assist with your requests, what is your domain name, please?

@vantablack

This means the server will remain unavailable until the migration is fully complete, so any activity during that period will be on pause to keep everything synced up perfectly.

If you have any other questions. We’re here to help make this as smooth as possible!

@vantablack
Hey there!

Thanks so much for reaching out! We’d be happy to assist with your migration process.

Here’s how it works: we’ll provide you with all the necessary files, plus a complete database dump that you can pass along to your new hosting provider to set up your Sharkey server smoothly. To make sure no data gets lost during the transition, we’ll briefly shut down your server before taking the backup, which will prevent any changes to its state while the migration is in process.