@sinbad haha. I know somebody who works for a water company, building systems that generate/collate/analyse data. Creating tools for engineers to use to find water leaks. They generate whole maps and know, from pressure differences and such, exactly where every leak is and where the most water is escaping. The engineers don't use these systems though. They're not paid to fix those leaks and don't need systems to find them. It's pointless intelligence.
I imagine the pot-hole world is the same.