Exactly and it doesn't always work the other day I was dealing with a company with an operating system barely out of warranty and I explained to them that I know they had no obligation but since they had a couple of known issues I was hoping they would take care of my customer the rep initially offered me a discount on a new operating system and I thanked him and I told him that my customer wasn't going to be paying a dime and that I would accept the fact they weren't going to stand behind it and I was going to pay and by doing so I would be contacting other companies to purchase a product. They contacted me Friday afternoon and told me that they would solve the problem for me LOL