@seanbala ironically, I think it even makes it worse for THEM... because it degrades their service/company and eventually that shows up on the bottom line. It might make it "better" for one quarter when they fire everyone and ride on the high of delivering crappy service for less cost to them, but it won't last. I'm less likely to renew AAA. It will *COST THEM* and somehow every company has to learn this shitty lesson personally.