I won't generalize but with two doctors, the surgeon who did the removal and one of eye doctors on duty doing the examiniations on Sunday to Tuesday, I'd pretty much claim that. I mean, would you count as professionalism:

• Mislabeling of the patient's name and identification in the transfer papers to the laser unit
• placing the retinal hole in the wrong area of the eye in documentation and epiciris so that other doctors cannot find it at first
• calling for and documentating a local anaesthetic when the senior doctor ordered a general anaesthetic
• getting the epicrisis wrong
• needing three hours to get the epicrisis papers ready?

Would you call a care staff professionial that
• after surgery needs three times being asked before bringing another blanket (not even wrapped in a duvet cover)
• that forgets to apply medication according to the medication plan?

I surely don't trust this clinic and I'm in deed a bit scared how they may botch my eye should they go for a vitrectomy. Not because they would do that on intent but because of carelessness. So yes, a lot of German doctors and staff are shit, and yes, I feel like a 6th grader when I don't see a way to intervene when at the same time I seem to be required to constantly monitor the quality of all staff activities just to ensure that I'm going to be treated safely. Mrs. Dr. Omed is not wrong but perhaps she could have distinguished between me "talking seriously" and me "talking literally". My regards to her anyway.

True, this is a big medical facility, lots of staff, doctors, technicians, support employees, patients, visitors, people come and go. Mistakes can and will happen frequently and people will have to wait endlessly. That's part of big machines churning. But this facility does have a bad reputation, not so much with regard to its medical unit but with regard to its staff in care and administration. As these keep blaming the medical staff.

We'll see what happens next.