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@hellomiakoda In a similar vein -

Thank you for calling Spectra. We are happy to inform you that we have launched a way to troubleshoot issues yourself in the My Spectra app. This new feature allows you to find the issue and fix it yourself! Install the app today. It's available on Android Play Store and on the App Store.

I get this each time I call my ISP...and it's been this way for years. 😬