HOLY SHIT!
FINALLY!!!
TMobile asked me to ENTER my pin on my phone when I called instead of saying it *out loud to an employee*
Been bitching about this for at least A DECADE, right @elfin?
Edit: The agent STILL asked for it 🤦♀️ I informed them I had already entered it and they verified it.
I wonder if they verify it by reading it in open text 🤔