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@KarlDahl @sickburnbro
It can be a balancing act - in some organizations, the tracking overhead can become a significant cost center. This gets much worse when management insists on multi-hour incident response calls with dozens of stakeholders, which can quickly burn tens of thousands of dollars of employee time where they are largely idle.

The approach of "tell me how it goes" requires trust and direct insight, which is often lacking in big orgs though.