New #Wikipedia article: 12345 hotline, which as I understand it, is China's equivalent of 311.
https://en.wikipedia.org/wiki/12345_hotline
I saw this tweet (https://x.com/RnaudBertrand/status/1869971055206658177) earlier today about how most people haven't heard of it how useful it is and there is no analogue in the West. My impression about the latter is that it was overblown (there weren't enough non-state media sources to tell), but I definitely didn't know about it until reading the tweet so now it's in the English Wikipedia!