@kiwix This is not the first time I've heard this about Hetzner. And I have a cruel experience myself.
Many years ago I tried signing up with them, but after a few days waiting I was requested to send copies of identity confirmation and the credit card used. Being inexperienced with such services back then, I thought this was common and did so. After yet another few days my sign-up was rejected without any reason. I was going to use the setup for professional hosting, so I tried a bit to understand why but the communication went dead.
I found other alternatives back then within the same price range and got started within an hour, with no issues at all.
I am located in Europe and the alternative provider I went with was also a German company. That's when I decided to consider Hetnzer a scam company.
They might feel they're too big to fail. But as these cases grows and the communities gets aware of it ... Hetzner is eventually entering into a never ending downwards spiral.