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We need an annual "Completely Lacking In Self-Awareness" award.

"One former Cigna executive recalled how the US health insurer used to frequently face threats when claims were denied. “We’d have times when you’d deny proton laser therapy for a kid with seizures and the parent would freak out,” said the former executive.

Another industry executive said: “What’s most disturbing is the ability of people to hide behind their keyboards and lose their humanity.”

https://www.ft.com/content/79673e16-254f-4125-938b-b1d28683314f