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One former Cigna executive recalled how the US health insurer used to frequently face threats when claims were denied. “We’d have times when you’d deny proton laser therapy for a kid with seizures and the parent would freak out,” said the former executive. Another industry executive said: “What’s most disturbing is the ability of people to hide behind their keyboards and lose their humanity.”

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One former Cigna executive recalled how the US health insurer used to frequently face threats when claims were denied. “We’d have times when you’d deny proton laser therapy for a kid with seizures and the parent would freak out,” said the former executive. Another industry executive said: “What’s most disturbing is the ability of people to hide behind their keyboards and lose their humanity.”
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Kim Scheinberg (kims@mas.to)'s status on Saturday, 07-Dec-2024 08:13:01 JST Kim Scheinberg

We need an annual "Completely Lacking In Self-Awareness" award.
"One former Cigna executive recalled how the US health insurer used to frequently face threats when claims were denied. “We’d have times when you’d deny proton laser therapy for a kid with seizures and the parent would freak out,” said the former executive.
Another industry executive said: “What’s most disturbing is the ability of people to hide behind their keyboards and lose their humanity.”
https://www.ft.com/content/79673e16-254f-4125-938b-b1d28683314f

In conversation about 2 months ago from mas.to permalink