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<blockquote style="position: relative; padding-left: 55px;"><section><a href="https://a2mi.social/users/civicDetroitDan/statuses/113573473153654654">dan (civicdetroitdan@a2mi.social)'s status on Sunday, 01-Dec-2024 04:54:39 JST</a><a href="https://a2mi.social/@civicDetroitDan" title="civicdetroitdan@a2mi.social"><img src="https://gnusocial.jp/avatar/39110-48-20240219190454.webp" width="48" height="48" alt="dan" style="position: absolute; left: 0; top: 0;">dan</a><div><ul><li></ul></div></section><article><p>“It’s like we’ve become the robots.” </p><p>Call centers in the Philippines are using artificial intelligence to aid and monitor workers. </p><p>They say the tech makes them efficient. But it listens to every call to spot errors, long call times or less-than-satisfied customers, and scores workers accordingly. Their workloads have also increased. </p><p>From <a href="https://restof.social/@restofworld">@restofworld</a>: </p><p><a href="https://restofworld.org/2024/ai-reshaping-call-center-work-philippines/" rel="nofollow noreferrer">https://restofworld.org/2024/ai-reshaping-call-center-work-philippines/</a> </p><p><a href="https://a2mi.social/tags/AI" rel="tag">#AI</a> <a href="https://a2mi.social/tags/ArtificialIntelligence" rel="tag">#ArtificialIntelligence</a> <a href="https://a2mi.social/tags/AsianMastodon" rel="tag">#AsianMastodon</a> <a href="https://a2mi.social/tags/filipino" rel="tag">#filipino</a> <a href="https://a2mi.social/tags/labor" rel="tag">#labor</a> <a href="https://a2mi.social/tags/philippines" rel="tag">#philippines</a> <a href="https://a2mi.social/tags/tech" rel="tag">#tech</a></p></article><footer><a rel="bookmark" href="https://gnusocial.jp/conversation/4099298#notice-8009383">In conversation</a><time datetime="2024-12-01T04:54:39+09:00" title="Sunday, 01-Dec-2024 04:54:39 JST">about 6 months ago</time> <span>from <span><a href="https://a2mi.social/@civicDetroitDan/113573473153654654" rel="external" title="Sent from a2mi.social via ActivityPub">a2mi.social</a></span></span><a href="https://a2mi.social/@civicDetroitDan/113573473153654654">permalink</a><h4>Attachments</h4><ol><li><article><header><div>Domain not in remote thumbnail source whitelist: 149346090.v2.pressablecdn.com</div><h5><a href="https://restofworld.org/2024/ai-reshaping-call-center-work-philippines/">AI is making Philippine call center work more efficient, for better and worse</a></h5><div></div></header><div>BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.</div><footer></footer></article></li></ol></footer></blockquote>

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dan (civicdetroitdan@a2mi.social)'s status on Sunday, 01-Dec-2024 04:54:39 JSTdan
- Rest of World
“It’s like we’ve become the robots.”
Call centers in the Philippines are using artificial intelligence to aid and monitor workers.
They say the tech makes them efficient. But it listens to every call to spot errors, long call times or less-than-satisfied customers, and scores workers accordingly. Their workloads have also increased.
From @restofworld:
https://restofworld.org/2024/ai-reshaping-call-center-work-philippines/
#AI #ArtificialIntelligence #AsianMastodon #filipino #labor #philippines #tech
In conversationabout 6 months ago from a2mi.socialpermalink
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  AI is making Philippine call center work more efficient, for better and worse
  BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.

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