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“It’s like we’ve become the robots.”

Call centers in the Philippines are using artificial intelligence to aid and monitor workers.

They say the tech makes them efficient. But it listens to every call to spot errors, long call times or less-than-satisfied customers, and scores workers accordingly. Their workloads have also increased.

From @restofworld:

https://restofworld.org/2024/ai-reshaping-call-center-work-philippines/

#AI #ArtificialIntelligence #AsianMastodon #filipino #labor #philippines #tech