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While SNCF focuses on handing out hefty fines to passengers who forgot their luggage tags, Renfe staff just goes around handing out the tags free of charge to be put on luggage "at your convenience". 💯

Handing out fines isn't a matter of French law, it's a matter of SNCF policy. Not sure if Renfe would skip calling anti-terrorist police for each forgotten bag on French territory, but there's anyway a clear difference in behavior & welcoming the passengers. 😊

cc @jon