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<blockquote style="position: relative; padding-left: 55px;"><section><a href="https://aus.social/users/timrichards/statuses/113360520934151409">Tim Richards (timrichards@aus.social)'s status on Thursday, 24-Oct-2024 19:42:34 JST</a><a href="https://aus.social/@timrichards" title="timrichards@aus.social"><img src="https://gnusocial.jp/avatar/84160-48-20230727012001.webp" width="48" height="48" alt="Tim Richards" style="position: absolute; left: 0; top: 0;">Tim Richards</a></section><article><p>Good god. If I contact a call centre, it's because I have a problem that's out of the ordinary. How will an AI agent (aka talking website) be useful in solving that?<br>---<br>Big banks use artificial intelligence to help assess home loans, call centres soon may be fully automated <a href="https://www.abc.net.au/news/2024-10-24/home-loans-artificial-intelligence-big-four-banks-automation/104504224" rel="nofollow noreferrer">https://www.abc.net.au/news/2024-10-24/home-loans-artificial-intelligence-big-four-banks-automation/104504224</a></p><p><a href="https://aus.social/tags/AI" rel="tag">#AI</a> <a href="https://aus.social/tags/Banks" rel="tag">#Banks</a> <a href="https://aus.social/tags/Australia" rel="tag">#Australia</a></p></article><footer><a rel="bookmark" href="https://gnusocial.jp/conversation/3874272#notice-7574147">In conversation</a><time datetime="2024-10-24T19:42:34+09:00" title="Thursday, 24-Oct-2024 19:42:34 JST">about a month ago</time> <span>from <span><a href="https://aus.social/@timrichards/113360520934151409" rel="external" title="Sent from aus.social via ActivityPub">aus.social</a></span></span><a href="https://aus.social/@timrichards/113360520934151409">permalink</a><h4>Attachments</h4><ol><li><article><header><div>Domain not in remote thumbnail source whitelist: live-production.wcms.abc-cdn.net.au</div><h5><a href="https://www.abc.net.au/news/2024-10-24/home-loans-artificial-intelligence-big-four-banks-automation/104504224#AI">'Don't have a machine making final decisions': Warnings as banks ramp up AI push</a></h5><div> from <span>https://www.abc.net.au/news/nassim-khadem/10344356</span></div></header><div>Australia's big four banks are ramping up their use of artificial intelligence to answer customer calls and assess loan applications. How long before a machine rather than a human writes your home loan? </div><footer></footer></article></li></ol></footer></blockquote>

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Tim Richards (timrichards@aus.social)'s status on Thursday, 24-Oct-2024 19:42:34 JST Tim Richards
Good god. If I contact a call centre, it's because I have a problem that's out of the ordinary. How will an AI agent (aka talking website) be useful in solving that?
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Big banks use artificial intelligence to help assess home loans, call centres soon may be fully automated https://www.abc.net.au/news/2024-10-24/home-loans-artificial-intelligence-big-four-banks-automation/104504224
#AI #Banks #Australia
In conversationabout a month ago from aus.socialpermalink
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  'Don't have a machine making final decisions': Warnings as banks ramp up AI push
  from https://www.abc.net.au/news/nassim-khadem/10344356
  Australia's big four banks are ramping up their use of artificial intelligence to answer customer calls and assess loan applications. How long before a machine rather than a human writes your home loan?

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