@givenup @PunishedD @sun I did tech support at a rural dial-up ISP as a teenager for close enough to minimum wage. I got really good at enunciating clearly over the phone because I cared if I was doing a good job and whether customers thought I was helpful, and my boss cared about having reasonable technical support because the customers at the ISP had all been into the office to sign up and cut their first check, and a lot of them had bought their computer there, and if we couldn't do it over the phone, they'd bring their machine into the office.

This is very different from ISPs' incentives now and very different from how tech support works.