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@sun My experience from them is:

1. They do shitty fomo practices where you have to buy many versions of the same game to "complete" a thing. They really benefit from whales.
2. They don't keep their promise of forever physical, they have in the past released games that need day one patches which kinda defeats the point of their stated goal of preservation.
3. Did you buy something? Get fucked and wait literally 6mo minimum with little in the way of updates about the thing you bought.

I don't like their business practices, but I go through them when it's something I really want. They really try to fomo you though, it feels slime-y.