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You might think having private equity run an ISP is a bad idea, but you'd be surprised at how much money you save when your entire customer support staff is a phone maze that goes nowhere and a twitter bot that asks you to provide account details and then says the outage is the customer's fault. They're figuring out how to get rid of Bob, but they're still vigorously debating every board meeting whether or not they can retain customers if they stop providing internet entirely.