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    webshinra (webshinra@pouet.chapril.org)'s status on Wednesday, 22-May-2024 23:20:18 JSTwebshinrawebshinra
    in reply to
    • Kit Rhett Aultman
    • Cyberpunk Librarian

    @roadriverrail @CyberpunkLibrarian Well from the other side, the X-Y problem (https://en.wikipedia.org/wiki/XY_problem ) is very common, and coupled with the Dunning–Kruger effect from the questionner it can lead to frustration on both side.
    Sometime the one asking would need to change their approach to get their problem solved; and sometime the ones giving answers are excessively trying to fallback on know problems with well thought answers.
    Communication is hard.

    In conversationabout 8 months ago from pouet.chapril.orgpermalink

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      XY problem
      The XY problem is a communication problem encountered in help desk, technical support, software engineering, or customer service situations where the question is about an end user's attempted solution (X) rather than the root problem itself (Y or Why?). The XY problem obscures the real issues and may even introduce secondary problems that lead to miscommunication, resource mismanagement, and sub-par solutions. The solution for the support personnel is to ask probing questions as to why the information is needed in order to identify the root problem Y and redirect the end user away from an unproductive path of inquiry. Terminology The term XY problem was implicitly coined by Eric S. Raymond in How To Ask Questions The Smart Way when he wrote "How can I use X to do Y?" in the "Questions Not To Ask" section: Q: How can I use X to do Y? A: If what you want is to do Y, you should ask that question without pre-supposing the use of a method that may not be appropriate. Questions of this form often indicate a person who is not merely ignorant about X, but confused...
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