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<blockquote style="position: relative; padding-left: 55px;"><section><a href="https://thinktanki.social/users/nitin/statuses/112350303069824608">Nitin Pai (nitin@thinktanki.social)'s status on Monday, 29-Apr-2024 03:39:40 JST</a><a href="https://thinktanki.social/@nitin" title="nitin@thinktanki.social"><img src="https://gnusocial.jp/avatar/222389-48-20231212044343.webp" width="48" height="48" alt="Nitin Pai" style="position: absolute; left: 0; top: 0;">Nitin Pai</a></section><article><p>Because “we do not provide customer support” sounds bad, they’ll say “we will use AI to replace customer support personnel”. It’s just enshittification. <a href="https://mas.to/@carnage4life/112331288712343918" rel="nofollow noreferrer">https://mas.to/@carnage4life/112331288712343918</a></p></article><footer><a rel="bookmark" href="https://gnusocial.jp/conversation/3008363#notice-5973760">In conversation</a><time datetime="2024-04-29T03:39:40+09:00" title="Monday, 29-Apr-2024 03:39:40 JST">about 7 months ago</time> <span>from <span><a href="https://thinktanki.social/@nitin/112350303069824608" rel="external" title="Sent from thinktanki.social via ActivityPub">thinktanki.social</a></span></span><a href="https://thinktanki.social/@nitin/112350303069824608">permalink</a><h4>Attachments</h4><ol><li><article><header><div>Domain not in remote thumbnail source whitelist: media.mas.to</div><h5><a href="https://mas.to/@carnage4life/112331288712343918">Dare Obasanjo (@carnage4life@mas.to)</a></h5><div> from <span>Dare Obasanjo</span></div></header><div>Attached: 1 imageThe CEO of Tata Consultancy Services thinks we are a year or so away from chatbots being able to analyze a customer’s account history and do most of what a human call center operator does today. He expects the need for humans will be minimal after that.I agree that looks likely as call center interactions have quite a narrow script and a ton of data that can be used to train AI. Replacing humans with chatbots here feels inevitable and continuation of a decades long trend.</div><footer></footer></article></li></ol></footer></blockquote>

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Nitin Pai (nitin@thinktanki.social)'s status on Monday, 29-Apr-2024 03:39:40 JST Nitin Pai
Because “we do not provide customer support” sounds bad, they’ll say “we will use AI to replace customer support personnel”. It’s just enshittification. https://mas.to/@carnage4life/112331288712343918
In conversationabout 7 months ago from thinktanki.socialpermalink
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  Dare Obasanjo (@carnage4life@mas.to)
  from Dare Obasanjo
  Attached: 1 image The CEO of Tata Consultancy Services thinks we are a year or so away from chatbots being able to analyze a customer’s account history and do most of what a human call center operator does today. He expects the need for humans will be minimal after that. I agree that looks likely as call center interactions have quite a narrow script and a ton of data that can be used to train AI. Replacing humans with chatbots here feels inevitable and continuation of a decades long trend.

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